Shipping policy

Shipping Policy

Last Updated: [16thsept;2026]

Thank you for shopping with [trendstore]. We aim to make your order experience simple and transparent. Please read the following Shipping Policy before placing your order.

1. Shipping Methods

We currently offer delivery through third-party courier and logistics partners selected according to the delivery location and availability.

Available shipping methods may include:

  • Standard Shipping

  • Courier Delivery

  • Cash on Delivery (where available)

The shipping method available for your order will be displayed during checkout or communicated to you after order confirmation.

2. Order Processing Time

All orders are generally processed within 7-10 business days after successful order confirmation and payment.

Processing may take longer in certain circumstances, including:

  • Product availability issues

  • High order volumes

  • Public holidays

  • Operational disruptions

  • Circumstances beyond our reasonable control

If there is a significant delay affecting your order, we will try to contact you using the contact details provided at checkout.

3. Delivery Time

After processing, orders are generally delivered within 7-10 business days.

Therefore, the overall time from order confirmation to delivery may be longer than 15–20 days because processing and delivery are separate stages.

Delivery estimates are not guaranteed and may vary depending on:

  • Your delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Remote or difficult-to-reach locations

  • Government restrictions

  • Other circumstances beyond our reasonable control

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location

  • Order size or weight

  • Shipping method

  • Promotional offers

  • Courier charges

Current Shipping Charge: [ CALCULATED AT CHECKOUT]

We may offer free-shipping promotions from time to time. Any applicable promotional shipping offer will be displayed on our website or at checkout.

5. Tracking Information

Once your order has been dispatched, we may provide tracking information through:

  • Email

  • SMS

  • WhatsApp

  • Your customer account

  • Order confirmation/tracking page

Tracking availability depends on the courier or logistics partner used for your order.

If tracking information does not update immediately after dispatch, please allow some time for the courier system to register the shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name

  • House/Flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid phone number

We are not responsible for delays or failed delivery caused by an incorrect, incomplete, or inaccurate address provided by the customer.

If an order is returned to us because of incorrect address information, repeated failed delivery attempts, refusal to accept delivery, or similar customer-related reasons, additional shipping charges may apply where applicable.

7. Delivery Issues, Damaged or Missing Packages

If your package arrives damaged, opened, tampered with, or appears to contain the wrong product, please contact us as soon as possible.

Email: heytrendstore@gmail.com
Phone/WhatsApp: 7351553372

Where appropriate, we may ask you to provide:

  • Order number

  • Photographs/videos of the package

  • Photographs of the shipping label

  • Photographs/videos of the product

  • A description of the issue

Please retain the original packaging until the issue has been resolved.

For a package showing as delivered but not received, contact us promptly so that we can coordinate with the relevant delivery partner.

8. Shipping Delays

While we aim to meet our estimated delivery timelines, delays may occur due to circumstances outside our reasonable control, including:

  • Courier or logistics delays

  • Severe weather

  • Natural disasters

  • Strikes or transportation disruptions

  • Public holidays

  • Government restrictions

  • Incorrect delivery information

  • High-volume periods

  • Remote-area delivery issues

We will make reasonable efforts to assist you in resolving delivery issues, but we cannot guarantee delivery on a specific date unless expressly stated otherwise.

9. International Shipping

International Shipping: [AVAILABLE]

If international shipping is available:

International shipping availability, costs, and delivery times depend on the destination country, product, courier, and applicable customs requirements.

Customers may be responsible for:

  • Customs duties

  • Import taxes

  • Local taxes

  • Customs clearance charges

  • Other destination-country charges

These charges are generally outside our control and may be payable by the recipient.

International orders may also experience delays due to customs clearance, inspections, local regulations, or transportation conditions.

If international shipping is not available:

We currently do not offer international shipping. Orders can only be delivered to eligible addresses within India.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery services, costs, or business practices.

Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions regarding shipping or delivery, please contact us:

[trendstore]
📞 7351553372
📧 heytrendstore@gmail.com

Customer Support Hours: [9am to 5pm on all working days]

We will make reasonable efforts to respond to shipping-related enquiries within [BUSINESS DAYS] business days.